1. Information We Collect
We collect information you provide directly, such as when you request a demo, contact sales, or submit a support request — including your name, work email, company, job title, and message content.
When you use the Elvarion Forecast™ platform, we also process operational data submitted by your organization, such as inventory levels, sales transactions, and supply chain records ("Customer Data"), solely on behalf of and as instructed by your organization.
2. How We Use Information
- To respond to inquiries, schedule demonstrations, and provide customer support.
- To operate, maintain, and improve the Elvarion Forecast™ platform and its forecasting models.
- To send administrative communications, such as service updates and billing notices.
- To detect, investigate, and prevent fraudulent or unauthorized activity.
3. Data Sharing
We do not sell personal information. We may share information with trusted service providers who support our infrastructure, analytics, and communications, all of whom are contractually bound to protect your data. We may also disclose information where required by law or to protect the rights and safety of Elvarion Labs and our customers.
4. Data Security
We apply encryption in transit and at rest, role-based access controls, and continuous monitoring to protect information under our control. For more detail on our security practices, see our Security page.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by contractual or legal obligations. Customer Data is retained according to the terms of your organization's subscription agreement and deleted or returned upon request following contract termination.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us at privacy@elvarionlabs.com.
7. Cookies
Our website uses a limited set of cookies to support essential functionality and to understand how visitors use our site. You can control cookie preferences through your browser settings at any time.
8. International Transfers
Elvarion Labs is headquartered in Canada. Where information is transferred across borders, including to service providers located outside Canada, we take appropriate steps to ensure it remains protected consistent with this policy.
9. Contact Us
Questions or requests regarding this Privacy Policy can be directed to privacy@elvarionlabs.com or Elvarion Labs, 130 King Street West, Toronto, Ontario, Canada.